Dedicated customer serviceI booked my car through QEEQ and at the start I was pretty mad. So what happened first. I booked a 9 seater car online in Osorno airport in Chile. The plan was to pick it up around noon on April 17th 2026 and return it around noon on the 20th. I thought it would be perfect for everyone in our group. A couple of days before the trip I got a message from the rental company. They said there was no 9 seater for me. They would give me a 7 seater big SUV and the price would change a bit. My first question in my head was what about my original booking. My second question was what exactly is this extra money for.
When I arrived at the airport to get the car the staff at the counter told me again that they were giving me a large SUV. The car looked fine but in my head I was doing the math all the time. At the end when I paid they charged me 402 US dollars. Right there I asked what this was for. In the explanation there was 100 dollars for pickup and drop off shuttle service. I asked myself again how is that possible because I clearly walked to the airport counter by myself. No one picked me up or drove me anywhere.
At that point I was confused and also a bit stressed. The 7 seater was small for us so I ended up renting another car to help with space. I could not even be the main driver on that one because I cannot drive two cars at the same time. With all this mess in my head I contacted their customer service and told them everything step by step.
They first asked me where in the airport I got the car. I could only say the airport is really small and it is hard to describe an exact door or spot. I felt a bit helpless because they wanted details and I did not know how to explain better. But I could feel they were not trying to push me away. They were trying to understand what really happened. Then they checked how much I actually paid and asked if I had any more receipts. I sent them everything I had.
For the next few days I kept asking myself if this 100 dollar shuttle fee could really come back to me or if I just had to accept it and forget it. They kept in touch with me and said they were talking with the rental company. I could feel someone was on my side and speaking for me. It was not just one simple line saying this is the company rule and that is it.
Later they told me this pickup and drop off fee was not very fair in my case and they helped to get it refunded. With tax it came to 119 US dollars. When I saw the amount I even checked it twice. I finally felt that heavy feeling in my chest go away. The car could not turn back into a 9 seater and there was no way to fix all the trouble of renting another car. But at least this part did not just disappear in silence. I did not end up paying extra money with no one caring. I will remember that there was someone following my case all the way and making sure it was solved.
AXA Full CoverageI have to complain first because when the back of the car got hit I really thought I was done and this Chile trip would break my wallet. I booked the car on QEEQ and picked up a manual Hyundai Accent in Puerto Montt around March 30 in the morning. I planned to drop it in Santiago around the night of April 3. At the start everything felt fine.
That day I was driving on a road I did not know well. I was a bit too confident. I tried to pass another car. Then I got scared and moved back to my lane. The car behind me hit my back and the tail was pushed in. My body was ok but when I saw the dent on the trunk I started to count money in my head and wondered how many Chilean pesos I would have to pay.
The other driver was messy and I did not call the police at once. I only checked if the car could still move. I was nervous and also confused about who should take the blame. I felt it was the other driver but I was not sure. Then I remembered I had bought AXA Full Coverage. That gave me a bit of hope but I still worried that with all these problems I might need to pay everything by myself.
Later the rental staff saw the dent on the back and said they would charge a big repair fee. I felt really stressed and just followed their steps and let them take the money. I kept all the papers they showed me and also the charge screenshot. I kept thinking if these things were enough and if my photos were clear and if they would say no because I did not call the police.
When I got back I started to collect all the things I could find. I kept the charge record the other driver info and the photos of the back of the car. Then I talked with customer service and said the rear of the car was hit and the rental company had already charged me. I felt a bit guilty because there was no police report and the phone number from the other side did not really work. I was afraid they would say the proof was bad and the claim would fail.
Those days I went to class and checked my messages all the time. My heart felt heavy. I kept thinking they would say it was all my fault and the insurance would not pay. So buying it would be useless. After some time the support team told me the claim was approved and the payout was around one million one hundred eighty nine thousand Chilean pesos. It almost covered the money the rental company took from me. I could not believe it when I saw the number and I counted it again to be sure that it was really for me.
When I think about it now if I did not buy AXA Full Coverage this hit on the back would be a huge disaster for me. As a student I really cannot take such a big bill. The whole process was a bit tiring and I had to send files more than once. But when the money arrived I felt like someone pulled me out of a hole. Now when friends ask me if they should add this kind of insurance for a rental I always remember that rear dent in Chile.
Dedicated customer serviceDid they fix that rental money thing for you yet? My coworker asked me this in the office and it made me think of my trip in Chile.
I booked the car through QEEQ. My schedule was very tight because it was a business trip. I arrived at Puerto Natales in late February in the evening. It was getting dark and the wind was a bit cold. I pulled my suitcase to the rental counter and just wanted to get the car and go to the hotel to prepare for my meeting.
When I reached the counter there was no one there. The lights were on and the door was closed. It looked like someone just left a moment ago. I checked the time and it was still business hours. I felt confused. I rang the bell but no one came. I went outside and called the rental office. I called many times and no one picked up. The parking area was very quiet. I could only hear the wind and I started to feel nervous because I was on a work trip and could not stay at the airport all night.
So I contacted their customer service and told them what happened. I first thought they would just tell me to wait. Instead they reacted fast. They confirmed my exact location and told me not to panic and that they would try to help. I was standing near the parking building looking at rows of cars that I could not use and I was pretty upset.
They kept trying to reach the rental office and then told me the calls did not go through. They asked me not to wait there and said they could help me change to another branch in the city. I was worried about the distance and the taxi cost since this was not in my plan. They directly told me to take a taxi there and said the taxi fee could be reimbursed and that I should first solve the problem of getting a car.
I took my luggage and went out to find a taxi. The wind was strong and the street lights were a bit dim. The car went pretty fast on the road. In the taxi I kept thinking that if I had to do this alone it would be a mess. When I arrived at the city branch I finally saw staff at the counter and I felt much more relaxed. They gave me a new contract and took the deposit. I just needed to keep the contract and the deposit slip.
The next days I used the car as normal. The car was fine and my meetings went as planned. The real trouble came after I returned the car. When I got back home I started to worry about the money. I was not sure about the prepaid money and the new contract amount. I was afraid I would pay too much. So I contacted them again to ask clearly.
At this point I could feel that someone was really following my case. The customer service person knew the story well. They remembered that I changed to the city branch because no one was at the first office. They asked me to send the deposit bank slip and the contract photos so they could talk to the rental company about the price difference. Since I used a debit card and the amount was high I really wanted this to be clear.
The rental company kept delaying and did not reply. I was ready to wait a long time. During this period customer service kept giving me updates from time to time and told me they were still pushing the other side and that I did not need to worry too much. As a business traveler I care most about someone actually following my problem and not leaving it there.
Later they told me that since the rental company was so slow they could first cover the price difference based on my bill if I confirmed the amount. I checked the bill again and again and confirmed it was three hundred thousand pesos and then sent them the bank record. After a while they told me they had already processed the quick compensation and that I just needed to wait for the money.
Through this whole thing my biggest feeling was that there was always someone looking after my case. Even when the rental company did not really cooperate I was not fighting them alone. For someone like me who flies a lot for work this kind of dedicated customer service makes the pressure much lower and lets me put my focus back on my job.
One-Dollar FreezeWhen I first booked on QEEQ I actually felt a bit nervous. I was flying from the US to La Serena in Chile. I did not know the place and I still had to reserve a car. The thing that really made me click the button was the payment option called One-Dollar Freeze. When I saw it I felt much more relaxed. I only needed to pay 1 dollar first to lock the car. The rest of the money would be charged automatically before the rental started. I felt I had some room and I did not need to put a big amount on my credit card at once.
I remember I was at home using my laptop, checking cars in La Serena. On the screen there was a Hyundai Kona, automatic, five seats. It looked perfect for the places I wanted to visit. I stared at the total price many times and thought about my other expenses. I did not feel very sure. Then I noticed the note that said I could just pay 1 dollar now. It felt like I found a small deal. I told myself I could just lock it first and think later. At least I did not need to pay the full amount right away.
When I made the booking it felt pretty easy. While I typed my details I did not have that heavy feeling that a lot of money would leave my card at that second. It showed that only 1 dollar would be taken now and the rest would be charged some days before the start around March 25. This was really good for someone like me who likes to fix plans early but does not want a big charge on the card so soon. Later, when it got close to March 25, I checked my statement and saw the rest of the payment went through normally. I did not have to set a reminder or anything. It was simple and I did not worry much.
On the night of March 24 I stood by the hotel window looking at the lights of La Serena. I suddenly thought that if I had needed to pay everything at once at the start, I might have hesitated a lot more or even skipped this booking. Now when I think back, that 1 dollar already kept my Hyundai Kona with Avis for March 27 at 1 pm in La Serena. My mind stayed calm during those weeks because my booking was safe but my money was not all gone from the card.
When it was almost time to pick up the car I thought again about One-Dollar Freeze. The best part for me was the light feeling at the start. There was no interest and my credit card did not feel under pressure. I just waited for the date, saw the final charge go through, and got ready to go to the Avis counter to pick up the car. For an overseas visitor like me, this payment style made it easier to fix my plan early and still keep my head clear and my card under control.
AXA Full CoverageWhen the whole thing was finally done and I saw almost three hundred thousand CLP arrive in my account, I really felt my shoulders drop. In my head I just said to myself that I was so glad I bought AXA Full Coverage.
If I go back in time a bit, I booked my car in Puerto Montt through QEEQ. I picked up the truck from Sixt around the afternoon of January 6. It was a manual and I booked it for business. My mind was full of meetings and clients. I did not think the car would ever be a problem.
Around the middle of February, just a day or two before returning the car, I parked on the street. When I came back down I saw the window glass had a big damaged spot. My heart dropped. My first thought was how much this would cost. I just stood there thinking this is so bad for my travel budget.
I returned the car around February 18 in the afternoon and told the Sixt counter staff about the glass. They checked the car and told me there would be a fee. I nodded but in my head I was doing exchange rates and it really hurt. Later they charged my card and when I saw the numbers on the bill I felt a bit shocked. Even for me on a business trip this was not a small amount.
After I calmed down I remembered that when I made the booking I added AXA Full Coverage. At that time I only thought it was some extra safety. Now it suddenly felt like my life saver. I found all the documents I could. I got the rental contract, the payment record and photos of the broken glass. I was afraid I would miss something and lose the claim.
When I talked with their customer service I was a bit nervous. I was worried I would do one step wrong and then get nothing back. In the next days they asked me to add some more info and files and I also checked the exact amount with the rental company. We checked the amount a few times. I work with quotes in my job but this time I was reading my own claim line by line because I did not want to lose even one CLP.
The process was not super easy but they kept replying so I knew the case was still moving. That made me feel more calm. When they asked me to confirm the claim amount I saw the number was almost the same as the glass damage part that Sixt charged me. I started to really hope the money would arrive.
Later they told me the claim was approved and after some time I saw the CLP amount land in my bank account. All the stress I had about the broken glass slowly went away. As someone who travels for work a lot, this experience makes me more willing to pay extra for full cover, because when something random like glass damage happens I do not have to worry that I will pay everything by myself.
AXA Full CoverageI think about this claim now and it still feels kind of cool. A few days ago I got the notice that the money for the tire was paid back to me and I felt relaxed right away. At that moment I really saw how important it was that I chose AXA Full Coverage when I booked with QEEQ.
If I go back in time a bit it was around the end of January. I rented a Peugeot 2008 with Avis in Temuco Chile and picked it up around noon on January 25. I drove around the city and nearby places. The car was easy to drive and I felt pretty chill.
One day I was on the road and I suddenly heard a loud pop. The steering wheel shook a little. My heart just dropped. I thought ok this is bad maybe the tire is gone. I pulled over and got out to check. The tire was really damaged and I could not drive like that. I was nervous and I told my friend this might cost a lot of money.
Then I remembered I had AXA Full Coverage and it should cover tires too. So first I focused on fixing the problem. I found a place to change the tire and made sure the car was safe to drive again. While I was paying I was thinking inside maybe I will have to pay this all by myself in the end.
When I returned the car around noon on February 9 I told the staff at the rental desk what happened. They just followed their normal steps. After I left I started to collect all my proof. I kept the receipt for the new tire and I had photos of the damage. I was still thinking will they really pay me back or will this be super hard.
Later I contacted them and sent the screenshot of my credit card charge and the photos of the tire damage. The customer service talked to me in a calm way and asked me to confirm the amount and the currency. I checked my account and gave them the exact numbers. The whole thing was not as hard as I thought. I just gave them what I had and waited for them to check it.
After some time I got the message that the claim was approved and the tire cost would be refunded. The amount matched what I paid with my card. I was honestly surprised and I told my friend that even the tire was covered and it went really smooth.
For me the key point is that AXA Full Coverage includes things like tires and glass that people often forget. When the problem really happened I felt I had a strong backup behind me. I am still a young person and I rent cars in other countries so this kind of protection makes me feel much more at ease when I travel.
