At first, I was really upset. After returning the car, I noticed an extra charge of 2062.46 CNY on my bill. I was sure I didn’t add any extra services, but I couldn’t find any details explaining the fee. It felt so frustrating. I contacted their customer service right away, not expecting much because I thought it would be complicated. To my surprise, they quickly began looking into the issue. They carefully checked all the bills and records and even reached out to the car rental company to confirm the source of the charge. Throughout the process, they kept me updated, which made me feel like my issue was being taken seriously. Later, they informed me that the charge had been refunded. I felt so relieved. Although it took some time to resolve, their attitude and efficiency left me very satisfied.
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