What do you do when your bill suddenly looks wrong and you are not even sure which card was used Where did the extra money go This was what went through my head after my rental ended. I booked through QEEQ for a business trip in Saginaw and picked up a Budget car around March 6 in the afternoon. It was a Toyota RAV4. The car was fine for my meetings so I did not think too much about it at first. The problem started after I returned the car a bit earlier than planned around March 14. I checked my credit card and I saw two charges that looked really close in amount. One matched the prepaid price I remembered when I booked. The other one was almost the same number and that made me nervous. I started to think maybe I got charged twice. It felt even more confusing because I did not use the same card to book and to pick up the car. I was not sure which card should show what. I reached out to their customer service team because I did not want to argue directly with the rental counter. I was ready for a long and tiring process in my head. But it did not go like that. The same person kept following my case from start to finish. When I wrote back later he already knew my situation so I did not need to explain everything again. For a business traveler this really saved my time and energy. I sent him the amounts I saw and the receipt photo from the car rental. I also shared what I remembered about the deposit. He did not ask me to understand complicated terms. He just broke it down in simple words. He told me which part looked like the prepaid amount and which part looked more like a deposit hold and that in their record the final balance was zero. I checked the paper before but it was hard for me to read it clearly. While he was checking on his side I was also refreshing my banking app again and again. For a moment I was sure the second amount was gone from my card and I was pretty annoyed. I kept thinking that if I had to deal with the rental company by myself it would be a waste of time and might affect my work. The good thing was that he kept following up with me. When he needed something new he asked me for a screenshot or a statement and explained why he needed it in plain words. All I had to do was send what I could find and wait for his update. After his explanation I checked my credit card history more carefully. Then I saw that the amount I was worried about was not actually taken as a final payment. My fear of being charged twice slowly went away. For me the money was important but not the main point. The thing that really stood out was how this one to one style help made me feel someone was taking care of the problem for me. My head was full of work tasks during the trip and I really did not want to spend hours on fee details. The dedicated customer service made the whole billing issue much easier for me and that left a strong impression on me as a business traveler.
Descubra como nosso serviço ajudou outros clientes
