When I think about this trip now, my strongest feeling is that I was really glad the support team kept following my case. If not, I would feel pretty nervous traveling alone. I booked the car on QEEQ for a solo trip to Italy. I chose a seven seater, planned to pick it up around noon on May 23 in Rome and drop it off a few days later around noon in Naples. When I reached the counter, the staff told me they only had a five seater for me. I was confused. I said I booked a seven seater. He just kept saying there was only this car. I felt quite upset but there was no other car there, so I took it and left. The real pressure started after I dropped the car. In Naples, when I returned it, the staff checked the car and pointed at a small damage on the front left part of the hood. He said I had to pay for that. I quickly said it was already there when I picked up the car and I even took a video. When I watched my own video, it looked a bit blurry. I felt really worried because maybe they could not see the mark clearly. I was scared I could not explain it well and they would just charge my card. I kept thinking about this for days, afraid that a big amount would be taken from my credit card. So I contacted the support team in the app. What impressed me was that from the beginning it did not feel like just a simple one time reply. It felt like one person really remembered my case. They asked me what happened and told me I could send the video and photos I took at pick up. I thought okay at least someone is watching this with me. Later I also found out that I had paid the price for a more expensive car but I actually got a lower class car. I could not figure out clearly by myself if the price was right or not, so I kept telling all this to support. Every time I had new questions like if the price was fair or if there would be more charges they answered based on what we already talked about. I did not need to explain the whole story again. I felt like someone kept following my case from start to finish. For a while I got a bit anxious and sent messages to ask for updates because I was afraid the case would just stay there with no result. They replied and said they were still talking with the rental company and would tell me once they had news. I would prefer things to move faster, but I could feel they were not just brushing me off. They were really working on it. In the end for the damage part they helped me understand what documents I needed so I could file the claim and I just followed their steps. For the downgrade problem they did not just say there was nothing they could do. They discussed how to make it right and gave me a compensation amount that I could accept. As a solo traveler this feeling that someone is watching my problem the whole time and staying with it from beginning to end means a lot. It made me feel less alone when something went wrong far from home.
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