"Please do not be real" I talked to myself while I looked at the crack on the windscreen in Katoomba car park. I was alone and my mind just went blank. A few days before I had booked a Hertz car through QEEQ. It was a Hyundai i30 auto. I picked it up around noon on May 8 in Katoomba and planned to return it early morning on May 12. I drove by myself and felt pretty happy on the road. Near the end of the trip I noticed the glass problem. My first thought was that I was in big trouble. I kept thinking about how much this would cost. I am still a student so this kind of money is a lot for me. Then I remembered that I bought AXA Full Coverage when I made the booking, so I quickly contacted their customer service and told them about the glass damage. I was not very sure in my heart and I was scared there would be a lot of trouble with the insurance. The staff replied and asked me to take some photos of the damage. I took the photos while complaining in my head about my bad luck. At the same time I kept thinking I really hope this insurance works. After I sent the photos they told me they would help me with the claim and I just needed to wait. During that time I felt quite nervous because the number sounded big in my head and I was afraid I would still need to pay it myself. Later they told me the damage amount was over one thousand AUD. When I heard this number I felt both stressed and kind of lucky. Stressed because glass is so expensive. Lucky because if the claim went through I would save this money. They also checked my bank details with me. I answered based on my own account information. During that time I checked my account again and again because I was scared I made some mistake. They told me the claim was approved and I got 1073.31 AUD back. When I saw this amount I finally relaxed. I felt like I really escaped a big problem this time. If I did not buy AXA Full Coverage I would never be able to handle this glass damage by myself. For someone traveling alone this whole thing gave me a lot of safety feeling because I did not need to face everything on my own.
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