To be honest I only really calmed down when the money came back to my card. A few days before that I saw a strange charge of 204.33 AED on my credit card. It said it was from Europcar. I felt nervous and annoyed. My work is already busy and now I had to fix this too. That business trip to Barcelona in Spain was booked by myself on QEEQ. I picked up the car around the morning of May 24 2026. It was a BMW X1 with automatic gear. For my business schedule it was a good choice. I returned the car around the morning of May 29 in Barcelona. The staff at the counter just walked around the car and said it was fine. No one told me there was any problem. So when I saw the charge later I was really confused. I contacted their customer support first and asked what this 204.33 AED was. At the beginning I could not explain clearly. I just found my rental contract and the return slip and took photos. They went to ask the rental company. Then the rental company said it was a damage fee and they sent a copy of the return paper. Honestly I had been in meetings most of those days and I had no memory of hitting anything. Nobody said the car was damaged when I returned it. Hearing it was a damage fee made me upset and also a bit helpless. Luckily I bought AXA Full Coverage when I made the booking. They reminded me that I could claim this through the insurance. The support team told me to prepare all the files like the contract the return slip and the proof of the charge. I used my time after meetings to collect and upload everything. It was not really easy but at least I had a clear way to go and I was not fighting the rental company alone. After I sent all the documents they kept giving me updates. They said the rental company confirmed it was a damage charge and later they said the insurance could cover it. I remember one update where they told me the insurance agreed to pay in advance and that I did not need to worry about the currency. At that moment I felt someone was really looking after me. As a business traveler I hate losing time and energy on this kind of problem. This time they did most of the work for the claim. When the money finally came back in AED and I saw the amount on my statement I felt a big change in my mood. I moved from stress and anger to feeling safe. This whole thing showed me that even if a random charge appears and makes the trip feel bad having this full coverage behind me can still push the result to my side.
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