“Are you sure we’re really okay?” my friend asked, and I found myself recalling that day. On the morning of September 5th, we picked up a Hyundai Venue in Jeju Island. The car was in great condition and drove smoothly. Everything was perfect during the trip until a few hours before returning the car on September 8th. An accident happened. I accidentally scraped the car door against a pillar while parking, leaving visible scratches. I was nervous, but thankfully, I had purchased the AXA Full Coverage service in advance, which gave me some relief. When returning the car, the rental staff inspected it, confirmed the damage, and provided a cost breakdown. I immediately contacted QEEQ’s customer service, and they guided me on how to submit the claim documents. Although the payment records initially didn’t match the damage costs, they quickly informed me to provide additional documents, which I promptly submitted. A few days later, I was notified that the insurance company had started reviewing my claim. On September 15th, I finally received the news: my claim was approved, and the amount was $479.66. I felt a huge sense of relief. Although the process was a bit tense at times, their efficiency and patience made me feel reassured. AXA Full Coverage was a lifesaver, covering a wide range of damages, even the scratched car door this time.
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