Dedicated customer serviceI have to start with a little complaint. I booked my car on QEEQ and I really thought this London rental would be easy. That morning around June 13 at about 9 am I went alone to the DRIVALIA counter with my suitcase. I was ready to pick up the Peugeot 2008. I felt kind of excited. I thought an automatic car would be simple to drive.
Then I gave my passport and voucher to the staff. He looked at his screen and told me I needed to pay another 70 pounds for a one way fee. My mind went blank. I was thinking this fee should already be in my booking price. I tried to explain slowly in English that my booking showed one way was included. The guy at the counter was not rude but he just kept saying the system showed I had to pay. In the end I only had two choices. Pay and get the car or do not pay and have no car that day.
I was alone in another country and I did not want my whole plan to break. So I was complaining in my head while I took out my card and paid the 70 pounds. When I tapped the card I kept thinking whose problem is this and why do I need to pay twice.
After I drove the car away and calmed down a bit I contacted their customer support and told them the story. I was a bit worried they would say this was not their job. Instead they checked my booking details and told me they would help me find out why the fee was charged again. They also asked me to send photos of the rental agreement and my credit card bill. When I heard that I felt a bit better. It did not feel like I was fighting this alone.
During the next days I was still nervous. I kept thinking maybe no one would answer me and the money would just be gone. After some time they reached out again and said they had received my documents and were checking with the rental company. I was remembering the face of the counter guy and I felt annoyed but I also had a little hope. I wanted to see if they could really fix this.
Later the support told me that the 70 pounds was a duplicate charge and they would help process a refund. When I saw this message my first thought was that it was good I kept all the papers. My second thought was that it was kind of surprising. I went from being forced to pay at the counter to someone actually clearing up the mess for me. The process was not super fast but they kept telling me the progress.
For someone like me traveling alone the worst thing is when there is a money problem and no one helps. This time I met a duplicate charge and my mood was really bad at the start. I thought I was just being overcharged again. Later I saw that someone was following my case and talking to the rental company for me. I still grumbled a bit in my head about the trouble but I did feel looked after. It did not feel like they just left me there to wait with no answer.
Dedicated customer serviceWhy can a simple car rental turn into a chain of problems. I only felt later that it was still good I booked through QEEQ.
The whole thing really started after I returned the car. That day I had already dropped the car off in London. I thought the trip was over. A few days later I checked the charges more carefully and saw an extra upgrade fee. I was confused. I booked a 7 seat car but I drove a 5 seat car and I still paid more.
Some days had already passed. At first I wanted to just let it go and think it was my bad luck. But I felt more and more unhappy about it so I reached out to them. I felt a bit awkward because I did sign the contract. At the rental counter the staff gave me a paper and asked me to sign. I was in a hurry and did not read it much. Later I found out it already showed the car type and the fees.
After I told my story they contacted me and helped me sort things step by step. I remember they did not just say I signed so it is my problem. They first asked what happened at the counter and how it changed from 7 seats to 5 seats. I went through that day again in my mind.
It was around the end of May at noon when I picked up the car in London. My booking showed a 7 seat car in the Kia Sorento group. I was quite excited because I planned to ride with friends in one car. When I arrived the counter staff told me there was no 7 seat car on site. They said they could upgrade me. I thought it meant a bigger car or at least another 7 seat car. We walked to the parking lot and I saw a 5 seat car that looked pretty new. I felt a bit unsure but the staff explained a bit and said this car was nice to drive. I was worried about time and had to hit the road so I did not argue. I signed the paper and left.
Later when I explained everything to them I noticed how many details I did not understand at that moment. When I called for help I already knew they might not fix everything. I just hoped someone could listen and help me make things clear. They did more than I thought. They did not send a short reply and stop. They kept following up.
They told me they would check my contract and ask the rental company why I got a 5 seat car and still paid an upgrade fee. They also gave me updates. They said the rental company did not give a clear answer and the signed contract was on file so it was hard to get the upgrade fee back. To be honest I kind of knew this might be the result.
What felt different to me was that they did not just push everything to the rental company and they did not end the talk right away. They helped me in another way. They reminded me that next time I should read the car type and the price at the counter very carefully. They said if the car is not the same as the booking I should ask on the spot and maybe take photos. If there is a problem I should contact them early so they have a better chance to fight for me. I could feel they were thinking from my side not only about some process.
Looking back the problem mainly came from me being in a rush on the pick up day. The counter staff talked a bit and I just trusted them. I did not check the contract. When I found something wrong it was already late. Even though this upgrade fee did not end in the perfect way for me I still felt better because someone stayed in touch. They told me what was happening and showed me how to avoid the same trouble next time.
If I book with them again I will be more careful at pick up. I also know who I can talk to when something feels wrong instead of keeping it all to myself.
One-Dollar FreezeThe first thing I worried about was money. I was going to London from Australia and needed a car. I already paid for flights and hotel and I kept thinking to myself, do I really want to pay the full car cost now.
Then I saw One-Dollar Freeze on QEEQ. The name caught my eye. It said I could pay only 1 USD first and lock the car. I thought this was like using the price of one drink to hold a car for my trip.
I picked a manual Kia Sportage and set my pickup in early June in the evening. When I booked, the page showed it would only charge 1 USD first. I even checked my credit card more than once. It really only took one dollar. I felt a lot more relaxed. It was like I just saved my spot.
A few days later I checked my booking again. The car was still there and all the info looked fine. I told myself I was happy I did not pay everything at once because I would feel more nervous. Closer to my trip the rest of the money was charged automatically. My phone got the bill alert and everything was smooth. I did nothing extra and just waited to fly to London and pick up the car.
For someone like me who travels from overseas this 1 dollar first way feels very easy. My credit card does not take a big hit at the start and if my plan needs to change I do not feel so much stress in my head.
Price Drop ProtectorThat day I was on the floor with my kids, building Lego, and I was also checking my phone for our London trip booking. We would go to London in a few days with two kids, so I wanted a seven seat car with enough space. I had already booked a car on QEEQ. In my mind I still had a small worry. If I book early, what if the price goes down later and I lose money. But I knew I could not check prices every day.
The funny part came later. My phone showed a new confirmation email. I saw it was from the same platform. My first thought was that something was wrong with my booking. I opened it fast. The car was still in London with Enterprise and same type as a Volkswagen Caddy with seven seats. Only the price was different. I was confused. Why is it cheaper now.
I started to talk to myself in my head. Did I click something wrong. Did I change the dates. I checked the pick up and drop off time again. Pick up was around the morning of July 4 and drop off on July 9 around the same time. It was just a bit different from the dates I first planned, but my trip was still fine. I looked at the order again and then I saw it. I had chosen the Price Drop Protector service when I booked.
I kept asking myself. How much did this service save for me. I scrolled to the part with the price difference and when I saw the amount I felt really happy. For a family trip with kids this money means we can have a few better dinners or buy a few more tickets for the kids. I did nothing special. I only picked that service once when I booked and now they changed my booking to a cheaper one and gave the difference back to me.
Then I asked myself again. Did I agree to some strange rule. Is there any hidden fee. I checked everything. The rental company was the same. The car group was the same. Pick up and drop off were still in London. The only change was the lower price and the email said the difference would be refunded. I sat on the sofa and thought it feels like a supermarket that suddenly starts a sale and your old receipt gets the new lower price and the extra money comes back to you.
My kid pulled my arm and asked me if the car was booked and if he could sit in the back row in London. I told him the car was booked and it was even cheaper than I thought. I felt more relaxed. When you travel with kids, the budget always goes up with flights, hotels and tickets, so it was nice that the car rental got cheaper close to the trip.
I asked myself one more question. What if I did not choose Price Drop Protector. The answer was clear. I would never know the price dropped and I would not get this money back. I have work and family and I cannot compare prices every day. Now they just watched the price for me and rebooked when it got lower. For me it feels like someone is guarding our family budget and tries to save for us when there is a chance.
That night I checked the latest booking again. Date, time and pick up and drop off place all looked good. I imagined our family in London putting bags into the seven seat car, kids making noise in the back. My only job would be to follow the map and drive, not worry about the price anymore. I told myself that the money we saved can be used in London to buy some small gifts the kids like. Then I remembered how I first saw this service on QEEQ and picked it just to try. Now it feels like I got extra money for free and for a parent with kids this kind of small help really matters.
One-Dollar FreezeMy name is David Wu and when I booked my car through QEEQ this time my first feeling was that my mind felt more relaxed. I often travel for business and when I book cars I usually need to pay a big amount first. When I see the credit card bill I feel a bit stressed. This time they had One-Dollar Freeze and I decided to try it. The trip was for a business visit in London and I booked a small automatic car from GREEN MOTION. In my head I was counting the cost of flights hotels and other stuff. At the booking page I saw that I only needed to pay 1 dollar first to lock the car. I thought to myself this really makes the pressure much lower. I care a lot about my credit card limit because I still need to pay for other business spending so being able to just pay 1 dollar and secure the car was very friendly for someone like me who is always on the road. In the next days I just focused on work. Sometimes I remembered this booking and in my mind I said I hope they do not charge something strange. When it got close to the start of my rental the rest of the money was taken from my card automatically. There was no extra interest and everything went smooth. For me this way of booking with only 1 dollar first is great. I often change plans and I must think about company reimbursement. With this I feel my budget is more flexible and even before the trip starts I already feel less pressure.
One-Dollar FreezeTo be honest I felt a bit strange when I first saw I could lock a car with just 1 dollar. It looked really nice but I was also a bit scared it was some kind of trick. I was traveling alone from Australia to the UK and I needed a car from London to Kettering, so this car was a big thing in my head. I used QEEQ on my phone to book a car. The car was a Nissan Juke from Enterprise, manual gear, four doors and five seats. For one person it was more than enough. I chose the One-Dollar Freeze option. When this option popped up, my first thought was wow I can really hold this car with only 1 dollar. I checked the amount again and again. On the payment page the charge was only 1 dollar. In my head I was thinking what if they charge some random money later. After I paid that 1 dollar, my credit card record stayed normal. There was no strange extra charge, so I calmed down a bit. It was a few days before the middle of June. I remember I kept doing math with my trip money. Flights, hotel and food were all expensive. I was pretty happy that I could lock the car with just 1 dollar first, so my budget did not feel so heavy. During those days I sometimes opened my banking app to check again. I kept thinking they would not suddenly charge me right. I knew I was a bit too worried but when you travel alone it just happens. When it got close to the pickup date they charged the rest of the rental to my credit card. When I saw the charge I checked every number. The amount was the same as the one I saw at the start. There was no extra money and no interest or hidden fee. I felt a big relief and I told myself in my head that I worried for nothing this time. Around the middle of June I arrived at the London pickup point around noon. The weather was a bit cloudy and the wind felt cold. I pulled my suitcase into the Enterprise counter and held my confirmation email in my hand. I felt a bit nervous. The counter staff checked my booking and said my order was in their system and the car was ready. At that moment I felt pretty happy because I knew I only paid 1 dollar at the start and the car was still there waiting for me. There was no nightmare like no car at pickup. When we did the paperwork they checked my credit card again. I looked at the amount on the screen and it matched the money that was already charged. There were no strange service fees. In my mind I said they are actually quite honest. When I got the key and walked to the Nissan Juke, the car paint looked a bit shiny even in the grey light. I touched the door and felt a small sense of pride. I used 1 dollar to lock this car and let my credit card handle the rest later. For someone traveling alone like me this way felt very friendly. When I drove from London toward Kettering, sometimes I thought that if I had to pay the full amount at the start I might think about it for a long time. I might even book much later and maybe get a worse car. With this way I could hold the car first with 1 dollar and then slowly let the bill catch up with my plans. Later in the afternoon I returned the car in Kettering. I watched the staff check the car and I felt that the whole process from booking to return was pretty smooth. At least for the payment side nothing scared me and there was no extra charge. I stood at the side of the parking lot and the wind felt a bit cold on my face. I pulled my jacket tighter and thought that if I rent a car abroad again I will probably choose this kind of plan where I pay a little first and the rest is charged later. For someone like me who often checks the credit card balance it makes the pressure much smaller.
